Provide ability to your customers to reach you 24/7/365, but on your terms!
You wouldn't leave your business’s telephone without an answering machine so, don’t do it on your website. LiveHelpNow 24/7 Callback Request system allows your customers to notify you when they need to speak with a live operator, rather than through chat or email correspondence.
Digital Answering Machine: Callback request management acts as a virtual answering machine for your website, so customer messages are organized, trackable, and archived for later review and response at specified by customer times.
Gather all the information you need to help you answer customers' questions before you pick up the phone to call them back in a customizable callback request form that features your company's logo and messaging.
Add callback request buttons to your site by pasting a short snippet of code onto your website's pages. Choose a button from the library of options or create one using your own images.
Display a callback icon together with shortcuts to other LiveHelpNow help desk services like Live Chat, Ticketing, or the Knowledge Base using the versatile Embedded Widget- a floating side tab that gives your customers a variety of support options to choose from.
Track and archive your calls, or keep transcripts for training and quality assurance purposes.